Cancellation Policy:
Order cancellations are accepted prior to product shipment or production. In the event of a cancellation, a full refund will be issued. However, please note that once the product has been shipped, we are unable to accommodate order cancellations.
Return Policy (if applicable):
Our company facilitates returns for products in accordance with the following guidelines. Items with quality problems can be returned within a period of 14 days from the date of purchase.
To be eligible for a return, the item must be unused and in its original condition, retaining the same quality as when you received it. Additionally, it must be accompanied by the original packaging. In order to process your return, we kindly request that you provide a valid receipt or proof of purchase.
Refund Policy (if applicable):
Upon receipt and inspection of your returned item, we will promptly send you an email to acknowledge the successful delivery of your return. We will provide notification regarding the approval or rejection of your refund request. In the event that your request is approved, a refund will be processed and applied to your original method of payment within 1-3 days.
Late or Missing Refunds (if applicable):
In the event that you have not yet received your refund, we recommend taking the following steps to ensure a investigation of the matter. Firstly, review your bank account statement once more to verify any potential refund deposits.
Should you find no trace of the refund in question, we advise reaching out to your credit card company as there may be a delay before the refund is officially reflected in your account. Additionally, contacting your bank is advisable as there may be a standard processing time required for the refund to be duly processed.
If you have pursued these steps and are still awaiting your refund, we kindly request that you reach out to our customer support team at info@swifttan.com. Our team will be pleased to assist you further in resolving this matter and ensuring a resolution.
To obtain the appropriate return address, we kindly request that you reach out to our Customer Service team at info@swifttan.com. They will promptly provide you with the necessary information to facilitate your return process.
We include a policy of charging customers a maximum of one instance of shipping costs, encompassing both initial delivery and returns. We do not impose any restocking fees on our consumers for returning products.